If you have a complaint about a service or an agreement with us, please contact us in the first instance by calling
0344 854 5161, in writing using the details shown above, or via our
feedback form. We will acknowledge your complaint and write to you within eight weeks, either confirming our final position or explaining why we are unable to do so. If you are dissatisfied with how we deal with your complaint and you are not a business customer, you have the right to refer your complaint to the Financial Ombudsman Service by writing to Exchange Tower, London, E14 9SR, by calling
0800 023 4567, or by emailing
complaint.info@financial-ombudsman.org. Businesses may have a right to complain to the Financial Ombudsman Service. The Ombudsman can tell you whether or not he can deal with your complaint.
